Olo incident
Olo <> Thanx Loyalty Intermittent Connection Issues
Olo experienced a minor incident on August 29, 2025 affecting Loyalty Partners, lasting 10d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 29, 2025, 07:59 PM UTC
There is an intermittent issue impacting some loyalty orders through the Olo <> Thanx integration. A small subset of guests may experience order failures due to “loyalty response timeouts". Thanx and Olo are actively engaged at the highest levels to resolve this. We will provide updates as we learn more. You can continue to track this issue on the Thanx Status page status.thanx.com or continue to monitor here.
- monitoring Sep 02, 2025, 09:07 PM UTC
The intermittent errors through the Olo <> Thanx integration have subsided substantially over the last 72 hours, we're currently observing normal behavior between the systems and continue to monitor the situation. Thanx and Olo are still actively engaged at the highest levels to resolve this. We will provide updates as we learn more. You can continue to track this issue on the Thanx Status page status.thanx.com or continue to monitor here.
- monitoring Sep 05, 2025, 09:47 PM UTC
The intermittent errors through the Olo <> Thanx integration have subsided substantially over the last week, we're still observing improved behavior between the systems and continue to monitor the situation. Thanx and Olo are still actively engaged at the highest levels to resolve this. We will provide updates as we learn more. You can continue to track this issue on the Thanx Status page status.thanx.com or continue to monitor here.
- resolved Sep 08, 2025, 10:23 PM UTC
The Olo <> Thanx integration remains stable, this incident has been resolved. Thanx and Olo are still actively engaged at the highest levels to understand the root cause, we will provide updates to impacted merchants once investigations and analysis are completed.