Olo incident

Ordering Disruption

Critical Resolved View vendor source →

Olo experienced a critical incident on September 24, 2025 affecting Ordering API and Serve and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 12:44 AM UTC
Resolved
Sep 24, 2025, 01:04 AM UTC
Duration
19m
Detected by Pingoru
Sep 24, 2025, 12:44 AM UTC

Affected components

Ordering APIServeMobile App Ordering

Update timeline

  1. investigating Sep 24, 2025, 12:44 AM UTC

    We are investigating a disruption in ordering capabilities and will provide updates as they become available.

  2. identified Sep 24, 2025, 12:49 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 24, 2025, 01:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 24, 2025, 01:04 AM UTC

    This incident has been resolved.