Olo experienced a major incident on September 30, 2025 affecting Payment Processing Partners, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Processing Partners
Update timeline
- investigating Sep 30, 2025, 06:31 PM UTC
We're detecting elevated errors processing payments through Spreedly. Ordering may be affected at locations using Spreedly as a payment gateway.
- monitoring Sep 30, 2025, 07:17 PM UTC
Spreedly has put a fix in place and we are monitoring the results.
- resolved Sep 30, 2025, 07:26 PM UTC
This incident has been resolved.