Olark Outage History

Olark had 6 outages in the last 2 years totaling 226h 35m of downtime — averaging 0.2 incidents per month.

There were 6 Olark outages since May 12, 2025 totaling 226h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.olark.com

Critical May 16, 2026

Incident Alerted

Detected by Pingoru: May 16, 2026, 11:31 AM UTC
Resolved: May 16, 2026, 04:09 PM UTC
Duration: 4h 37m

Affected: chat.olark.com

Timeline · 4 updates

investigating May 16, 2026, 11:31 AM UTC

We've detected an issue and are working to resolve this quickly regarding users being unable to login to https://chat.olark.com. We'll have an update within the hour.
investigating May 16, 2026, 11:33 AM UTC

We are continuing to investigate this issue.
monitoring May 16, 2026, 03:43 PM UTC

An upstream provider made a change that caused authentication to fail on our classic chat console (chat.olark.com). We have made a change that circumvents the problem and you should now be able to log in.
resolved May 16, 2026, 04:09 PM UTC

The issue regarding users being unable to login to https://chat.olark.com has been resolved.

Read the full incident report →

Minor March 26, 2026

Bots and Ai issues

Detected by Pingoru: Mar 26, 2026, 06:23 PM UTC
Resolved: Mar 26, 2026, 07:47 PM UTC
Duration: 1h 24m

Affected: Olark Bots

Timeline · 3 updates

investigating Mar 26, 2026, 06:23 PM UTC

We're currently investigating reports that chatbots and Ai are failing to reply to chats as expected. We'll update here as we know more.
monitoring Mar 26, 2026, 07:36 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 26, 2026, 07:47 PM UTC

This incident has been resolved.

Read the full incident report →

Notice February 12, 2026

Degraded bot performance

Detected by Pingoru: Feb 12, 2026, 03:29 PM UTC
Resolved: Feb 12, 2026, 06:03 PM UTC
Duration: 2h 33m

Affected: Olark Bots

Timeline · 2 updates

identified Feb 12, 2026, 03:29 PM UTC

Bot performance may be degraded due to a provider outage. Bots may fail to provide stock answers in response to visitor questions at this time.
resolved Feb 12, 2026, 06:03 PM UTC

This incident has been resolved.

Read the full incident report →

Notice November 12, 2025

Email Phishing Alert: Fake “Important Security Enhancement” Messages

Detected by Pingoru: Nov 12, 2025, 07:35 PM UTC
Resolved: Nov 12, 2025, 04:00 PM UTC
Duration: —

Timeline · 1 update

resolved Nov 12, 2025, 07:35 PM UTC

At approximately 8:10 AM Pacific Time, we identified unauthorized activity within our email service. Scammers gained access to our outbound email system and sent phishing messages with the subject line “Important Security Enhancement.” These emails were not sent by Olark and are not related to any legitimate Olark communications. We have taken immediate action to secure our email systems and block the unauthorized messages. Our investigation confirms that no customer data or account information was accessed, exposed, or misused. The issue was limited to the sending of fraudulent emails. If you received one of these messages, please do not click any links or download attachments. You can safely delete the email. For any concerns or to verify an Olark communication, contact us directly at [email protected].

Read the full incident report →

Minor October 27, 2025

Issues with Message Delivery

Detected by Pingoru: Oct 27, 2025, 06:38 PM UTC
Resolved: Oct 27, 2025, 08:30 PM UTC
Duration: 1h 52m

Affected: Operator messagesVisitor messages

Timeline · 4 updates

identified Oct 27, 2025, 06:38 PM UTC

We've detected and are working to resolve issues with message delivery. We'll update here as soon as we know more.
monitoring Oct 27, 2025, 06:49 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Oct 27, 2025, 06:49 PM UTC

We are continuing to monitor for any further issues.
resolved Oct 27, 2025, 08:30 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 23, 2025

Investigating reports of laggy performance in app.olark.com

Detected by Pingoru: Jun 23, 2025, 06:45 PM UTC
Resolved: Jul 02, 2025, 06:51 PM UTC
Duration: 9d

Affected: Modern Olark Agent Console (app.olark.com)

Timeline · 6 updates

investigating Jun 23, 2025, 06:45 PM UTC

We're currently investigating reports of lag and slowness in chats on app.olark.com. We'll update here as we know more.
identified Jun 23, 2025, 08:51 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 24, 2025, 04:26 AM UTC

Systems are returning to normal - we're monitoring recovery closely and will continue to update here.
identified Jun 24, 2025, 03:09 PM UTC

Mitigations put in place yesterday have not sustained improvement - agents are seeing laggy performance today. We're taking additional measures and will update here as things change.
monitoring Jun 25, 2025, 09:29 PM UTC

Performance has returned to normal, our team is actively monitoring for any further capacity improvements.
resolved Jul 02, 2025, 06:51 PM UTC

This incident has been resolved.

Read the full incident report →