Okta incident
Certain users are unable to access their Okta domain.
Okta experienced a major incident on August 18, 2025 affecting Core Platform and Third Party, lasting 7d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Aug 18, 2025, 11:06 AM UTC
At 8/18/2025 5:00 AM PT, the team became aware of an issue with connectivity to our Core Platform service affecting some customers. During this time, users may be experiencing intermittent issues within our system. Our team is actively investigating this issue and to mitigate the issue. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.
- resolved Aug 18, 2025, 03:52 PM UTC
Okta Engineering is continuing to investigate service disruptions. During this time, users using certain ISP providers may experience connection timeouts when attempting to reach Okta domains. Customers can try connecting via a mobile hotspot or an alternative network provider, which may allow those users to reach Okta domains. We will provide another update in approximately 30 minutes, or sooner if additional information becomes available.
- resolved Aug 18, 2025, 04:32 PM UTC
Okta Engineering is continuing to investigate service disruptions. During this time, users using certain ISP providers may experience connection timeouts when attempting to reach Okta domains. Customers can try connecting via a mobile hotspot or an alternative network provider, which may allow those users to reach Okta domains. We will provide another update in approximately 60 minutes, or sooner if additional information becomes available.
- resolved Aug 18, 2025, 05:33 PM UTC
Our investigation has confirmed that the Okta platform is operating as expected. We are continuing to monitor an external issue where users on certain ISPs may experience connection timeouts when accessing some Okta domains. Affected users can try connecting via a mobile hotspot or an alternative network provider as a potential workaround. We are actively engaged with our external partners to help facilitate a resolution. We will provide another update in approximately 60 minutes, or sooner if new information becomes available.
- resolved Aug 18, 2025, 06:33 PM UTC
The ISP connectivity issue affecting some customers is confirmed to be resolved. Additional root cause information will be available within 5 business days.
- resolved Aug 25, 2025, 08:37 PM UTC
The following is the RCA summary for a recent incident where a third-party provider experienced an issue that impacted users using Okta services. Timing: Incident start: August 18, 2025, at 4:06 AM PDT Incident resolved: August 18, 2025, at 11:29 AM PDT Detection: Customers began reporting that their organization's page was unreachable for certain users. Impact: A subset of customers experienced an "ERR_CONNECTION_TIMED_OUT" error when attempting to access their Okta organizations, which prevented them from logging in. Root Cause: A third-party Internet Service Provider experienced an issue that impaired network traffic from their infrastructure to certain other services, including those provided by Okta. This disruption primarily impacted connectivity for Google Fiber customers in the Texas region, though other providers and locations may have also been affected. The third-party provider later resolved this issue.