Okta experienced a minor incident on January 28, 2026 affecting okta.com cell 9 and Third Party, lasting 77d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jan 28, 2026, 03:30 PM UTC
Okta is aware of the intermittent latency and connection issues affecting OK9 at approximately 07:30 AM PT due to a service disruption in one of the third-party providers. The provider reports early signs of recovery and recommends that users continue retrying failed requests, as success rates are expected to improve steadily. We are monitoring the situation closely and will provide further updates as we move toward full mitigation.
- resolved Jan 28, 2026, 07:24 PM UTC
We are seeing significant and steady system stability as our third-party provider recovery continues in the EU-West-1 region. We will continue monitoring the service to ensure a full recovery. We will provide another update in 60 minutes or as soon as more information becomes available.
- resolved Jan 28, 2026, 07:36 PM UTC
The third-party provider has confirmed that the issue has been resolved. A root cause analysis (RCA) will be posted here within five business days.
- resolved Feb 05, 2026, 01:26 AM UTC
We sincerely apologize for any impact this incident has caused to you, your business, and your customers. At Okta, trust and transparency are our top priorities. Outlined below are the facts regarding this incident. We are committed to implementing improvements to the service to prevent future occurrences of this incident. Detection and Impact: On January 29th, 2026, at 8:28 AM PT, Okta internal monitoring alerted our team of intermittent connectivity issues accessing Okta Cell 9 (EMEA). During this period, customers may have experienced intermittent errors establishing network connections and latency when trying to access Okta services. Clients configured to retry failed connections likely saw successful connectivity on secondary attempts. Root Cause Summary: The incident stemmed from a failure of a component that manages configuration changes to the networking infrastructure with our Cloud Service Provider (CSP) in the region hosting Okta Cell 9. Remediation Steps: Immediately upon receiving the alerts, Okta Engineering began investigating several isolated spikes but determined that cell health was stable. At 9:35 AM PT, Okta Engineering received more alerts and immediately initiated incident response procedures. At 9:51 AM PT, Okta Engineering began working with the CSP to diagnose the issue. At 10:13 AM PT, the latency began to stabilize. At 11:22 AM PT, the issue was resolved. Preventative Actions: To prevent similar incidents from recurring, Okta Engineering is improving our monitoring, working with our CSP to enhance their monitoring, and reviewing incident response processes associated with this event. Duration (# of minutes): 186