Okta experienced a minor incident on October 3, 2024 affecting okta-emea.com cell 1 and okta.com cell 1 and 1 more component, lasting 341d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Oct 03, 2024, 10:50 PM UTC
Okta has identified an issue with the latest Datadog app integration version used for SSO. Okta's Engineering Team is working to roll back the app update. We’ll provide an update in 30 minutes, or sooner if additional information becomes available.
- resolved Oct 03, 2024, 11:39 PM UTC
Okta is continuing roll back of the Datadog app integration version. We’ll provide another update in 30 minutes, or sooner if additional information becomes available.
- resolved Oct 04, 2024, 12:25 AM UTC
Okta is continuing roll back of the Datadog app integration version. We’ll provide another update in 30 minutes, or sooner if additional information becomes available.
- resolved Oct 04, 2024, 12:44 AM UTC
The app integration rollback for all cells to mitigate the Datadog SSO issue has been completed. Additional root cause information will be available within 5 Business days.
- resolved Oct 10, 2024, 08:50 PM UTC
On October 3, at 2:00 pm PST, Okta was alerted to an issue where users who attempted to perform single sign-on to the Datadog application would have experienced errors. All users in production and preview cells who were trying to access the Datadog application in their respective orgs would have been impacted. Impact: Users who attempted to login and access data dog applications within their org would have observed below SAML Error. Root Cause: Beginning at 7:27 am PST, Okta rolled out an update for the Datadog SSO integration related to the SAML ACS URL value. This resulted in end users being unable to complete SAML SSO for the application. Remediation Steps: Immediately upon receiving alerts, the Okta team began diagnosing the issue. Okta rolled back the changes and in partnership with Datadog restored the service back to normal operation by 4:40pm PDT. Preventative Action: To ensure this issue does not recur, Okta is reviewing and enhancing processes used for application integration updates, as well as reviewing and updating the test processes for application changes.