Okta incident
Issue with requests to US Cell OK6 from a specific geo location
Okta experienced a minor incident on November 15, 2024 affecting okta.com cell 6 and Core Platform and 1 more component, lasting 299d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Nov 15, 2024, 03:02 AM UTC
Okta Engineering implemented mitigating actions and restored the connectivity impacting some users in OK6. Okta Engineering will continue monitoring. Additional root cause information will be available within 5 Business days.
- resolved Nov 15, 2024, 04:38 AM UTC
Okta Engineering implemented mitigating actions and restored the connectivity impacting some users in OK6. Okta Engineering will continue monitoring. Additional root cause information will be available within 5 Business days.
- resolved Nov 23, 2024, 12:25 AM UTC
We sincerely apologize for any impact this incident has caused to you, your business, and your customers. At Okta trust and transparency are our top priorities. Outlined below are the facts regarding this incident. We are committed to implementing improvements to the service to prevent future occurrences of this incident. Detection and Impact On November 14th, at 6:14 pm PST, Okta was alerted to an issue where requests to US Cell OK6 from a specific geo location may have experienced increased errors and slow response times, and may have received HTTP 503 error messages. Root Cause Summary Based on our investigation and findings, the root cause of this issue was due to a configuration error resulting from a software deployment by our 3rd party service provider. Remediation Steps Immediately upon receiving alerts of network disruptions, Okta Engineering escalated the issues with our provider and worked to implement internal mitigations. Okta worked directly with our provider to mitigate the issue and confirmed full service restoration. Okta's internal mitigations restored full service to US Cell OK6 by 7:16 pm PST on November 14th. Preventative Actions Okta plans to continue to work with our 3rd party service provider to monitor and detect georegional issues faster and have added new guidance to the operational processes further to improve time to service recovery.