Resolved after 5 days, on January 21, 2026.
**What Occurred**: On 1/21/26, at 10:20 AM ET, we were made aware of outbound calls failing for several clients. After further investigation, we determined that one of our underlying carriers was experiencing degraded services, resulting in outbound call failures. **What was Affected:** Outbound Calling for DFW Region **When it Began**: 01/21/2026, 10:20 AM ET **Current Status**: Bandwidth declared the incident resolved yesterday at 7:22 PM ET. After 24 hours of monitoring and testing, we successfully routed all traffic back through Bandwidth and have confirmed all outbound calls are continuing to process as expected. **Next Steps:** * This incident is now considered resolved. * The major incident report will be available within 48 business hours. **Next Update:** N/A.
Update timeline
- monitoring Jan 21, 2026, 03:54 PM UTC
**What Occurred**: At 10:20 AM ET, we were made aware of outbound calls failing for several clients. After further investigation, we determined that one of our underlying carriers was experiencing degraded services leading to outbound call failures. **What is Affected:** All Outbound Calling **When it Began:** 01/21/2026, 10:20 AM ET **Current Status:** As of 10:34 AM ET, outbound calls have been rerouted through a different carrier and are now going through successfully. **Next Steps:** The major incident report will be available within 48 business hours. **Next Update:** 01/22/2026, 10:30 AM ET We appreciate your patience throughout this process. If you need support, please contact [[email protected]](mailto:[email protected]). For more real time status updates as well as discussion, please join our Discord (Not official support)..
- resolved Jan 22, 2026, 03:14 PM UTC
**What Occurred**: On 1/21/26, at 10:20 AM ET, we were made aware of outbound calls failing for several clients. After further investigation, we determined that one of our underlying carriers was experiencing degraded services, resulting in outbound call failures. **What was Affected:** Outbound Calling for DFW Region **When it Began**: 01/21/2026, 10:20 AM ET **Current Status**: Bandwidth declared the incident resolved yesterday at 7:22 PM ET. After 24 hours of monitoring and testing, we successfully routed all traffic back through Bandwidth and have confirmed all outbound calls are continuing to process as expected. **Next Steps:** * This incident is now considered resolved. * The major incident report will be available within 48 business hours. **Next Update:** N/A.
- resolved Jan 26, 2026, 04:16 PM UTC
The major incident report is now available: .
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