Inbound and Outbound Fax Failures on NativeFax

Update timeline

1. identified Sep 11, 2026, 02:38 PM UTC

   **What Occurred**: At 10:21 AM ET on September 11th, 2026, we became aware that inbound and outbound faxes are failing. **What is Affected**: Inbound and Outbound faxes on the NativeFax platform are failing. **When it began**: September 11th, 2026 at 10:21 AM ET **Current Status:** We identified the root cause as a failure of the fax port server and working to restore service. **Next Update:** September 11th, 2026 at 11:30 AM ET.

2. identified Sep 11, 2026, 03:00 PM UTC

   **What Occurred:** At approximately 10:21 AM ET on September 11th, 2026, we became aware that inbound and outbound faxes are failing. **What is Affected:** Inbound and Outbound faxes on the NativeFax platform are failing. **When it began:** September 11th, 2026, at 10:21 AM ET **Current Status:** We have successfully restored service to the port server and are seeing both inbound and outbound faxes completing successfully. We will continue to run tests and monitor to ensure stability. **Next Update:** September 11th, 2026, at 12:00 PM ET.

3. identified Sep 11, 2026, 03:47 PM UTC

   **What Occurred:** At approximately 10:21 AM ET on September 11th, 2026, we became aware that inbound and outbound faxes are failing. **What is Affected:** Inbound and Outbound faxes on the Native Fax platform are failing. **When it began:** September 11th, 2026, at 10:21 AM ET **Current Status:** Inbound and outbound faxes began failing again at 11:39 AM ET. We are working to resolve this issue as quickly as possible. **Next Update:** September 11th, 2026, at 12:45 PM ET.

4. identified Sep 11, 2026, 04:33 PM UTC

   **What Occurred:** At approximately 10:21 AM ET on September 11th, 2026, we became aware that inbound and outbound faxes are failing. **What is Affected:** Inbound and Outbound faxes on the Native Fax platform are failing. **When it began:** September 11th, 2026, at 10:21 AM ET **Current Status:** We are working with our vendor to restore fax, isolate the root cause, and restore services as quickly as possible. **Next Update:** September 11th, 2026, at 1:45 PM ET.

5. monitoring Sep 11, 2026, 05:44 PM UTC

   **What Occurred:** At approximately 10:21 AM ET on September 11th, 2026, we became aware that inbound and outbound faxes were failing. **What was Affected**: Inbound and Outbound faxes on the Native Fax platform are failing. **When it began:** September 11th, 2026, at 10:21 AM ET **Current Status:** * We have successfully identified and addressed the root cause for the fax failures. * At this time, we have restored service to the port server and are seeing both inbound and outbound faxes completing successfully. * We will continue to monitor and observe server stability for the next 24 hours. **Next Update:** September 12th, 2026, at 1:45 PM ET.

6. resolved Sep 12, 2026, 03:59 PM UTC

   **What Occurred:** At approximately 10:21 AM ET on September 11th, 2026, we became aware that inbound and outbound faxes are failing. **What is Affected:** Inbound and Outbound faxes on the NativeFax platform are failing. **When it began:** September 11th, 2026, at 10:21 AM ET **Current Status:** * 24 hours of monitoring showed no additional failures. * **This incident is considered resolved.** **Next Steps:** * A Major Incident Report will be released within 72 business hours..

7. monitoring Sep 16, 2026, 04:53 PM UTC

   This incident was resolved on September 12th at 12:00 PM ET, and the Major Incident Report (MIR) is now available. * **Major Incident Report (MIR):** .