Officient incident

Exact Online - Unable to select option Receive in e-invoice subscription (FR)

Minor Ongoing View vendor source →

Officient is currently experiencing a minor incident affecting Exact Online, which began 3d ago. The vendor's full update timeline is below.

Started
Aug 20, 2026, 08:21 AM UTC
Resolved
Ongoing
Duration
● 3d
Detected by Pingoru
Aug 20, 2026, 08:21 AM UTC

Affected components

Exact Online

Update timeline

  1. investigating Aug 20, 2026, 08:21 AM UTC

    When subscribing for e-invoicing you will receive the error message "Due to a technical error, we couldn't verify if your company is already registered on the Peppol network. The option to receive invoices is therefore disabled. Please try again later." preventing you from selecting the option to receive e-invoices. We are investigating the issue and will update this page as soons as more information becomes available. Our apologies for the inconvenience.

  2. identified Aug 20, 2026, 10:03 AM UTC

    The issue has been identiefied. We are working on a solution.