Officient incident
Exact Globe+ / Exact Globe Next – Sent Peppol E-invoices keep status 'Open'
Officient experienced a minor incident on June 23, 2026 affecting Exact Globe+ and Exact Globe Next, lasting 14d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 23, 2026, 12:07 PM UTC
Sent Peppol E-invoices can keep the status “Open” in the overview “Electronic invoicing service”. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Jul 01, 2026, 08:00 AM UTC
The issue has been identified and we are working on a solution.
- identified Jul 02, 2026, 09:37 AM UTC
As fix is implemented to prevent this issue from happening to new invoices. We continue to work for a resolution for the existing invoices in the status "open". Our apologies for the inconvenience.
- monitoring Jul 07, 2026, 07:33 AM UTC
As fix is implemented to prevent this issue from happening to new invoices. As of today, the statuses of the effected invoices are updated to the correct once's. Our apologies for the inconvenience.
- resolved Jul 08, 2026, 08:54 AM UTC
This incident has been resolved.