Officient incident

Exact Multivers Online/ Boekhoud Gemak - Stuck in loop during login (NL)

Officient experienced a major incident on June 1, 2026 affecting Exact Boekhoud Gemak and Exact Multivers, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started: Jun 01, 2026, 09:53 AM UTC
Resolved: Jun 03, 2026, 09:36 AM UTC
Duration: 1d 23h
Detected by Pingoru: Jun 01, 2026, 09:53 AM UTC

Affected components

Exact Boekhoud GemakExact Multivers

Update timeline

investigating Jun 01, 2026, 09:53 AM UTC

You may experience being stuck in a loop when trying to login to Exact Multivers Online or in Boekhoud Gemak with a user not yet migrated to One Exact Identity. After receiving the pop-up titled "Laten we uw account veilig houden" the page does not load and you have to re-enter your credentials . We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
resolved Jun 03, 2026, 09:36 AM UTC

This issue has been resolved. If this issue persists, it can be solved by stopping the Windows App using Task Manager. After, logging in will be succesful. Our apologies for the inconvenience.