Officient incident

Exact Online Payroll - Final charge employment cost regulation settled incorrectly (NL)

Minor Resolved View vendor source →

Officient experienced a minor incident on May 20, 2026 affecting Exact Online Payroll & HR, lasting 7d 23h. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 08:32 AM UTC
Resolved
May 28, 2026, 08:08 AM UTC
Duration
7d 23h
Detected by Pingoru
May 20, 2026, 08:32 AM UTC

Affected components

Exact Online Payroll & HR

Update timeline

  1. investigating May 20, 2026, 08:32 AM UTC

    When using the setting 'Employment cost regulation: Settle employer payroll tax automatically / Pay off "First period next year" ', the amount of final charge is used incorrectly in the second (or subsequent) year. The amount of final charge already settled in last year is taken into account in the new amount. We are investigating this issue. To prevent incorrect final charges in the payroll tax declaration, disable the setting to automatically settle the final charge and add the correct value through [employees > payroll > final charges/tax reductions]. Our apologies for the inconvenience.