Officient incident

Exact Multivers Online - Issues when resetting your user account (NL)

Officient experienced a minor incident on September 8, 2026 affecting Exact Multivers, lasting 15d 1h. The incident has been resolved; the full update timeline is below.

Started: Sep 08, 2026, 12:44 PM UTC
Resolved: Sep 23, 2026, 02:40 PM UTC
Duration: 15d 1h
Detected by Pingoru: Sep 08, 2026, 12:44 PM UTC

Affected components

Exact Multivers

Update timeline

investigating Sep 08, 2026, 12:44 PM UTC

You may not receive a password reset e-mail upon request and you may get a white screen when trying to set up your Multi-factor Authentication. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
monitoring Sep 18, 2026, 10:41 AM UTC

We have implemented a fix and we are verifying the results.
resolved Sep 23, 2026, 02:40 PM UTC

The issues have been resolved. Requesting a password reset is working as intended again. Our apologies for the inconvenience.