Nutshell Outage History

Nutshell had 10 outages in the last 2 years totaling 25h 35m of downtime — averaging 0.4 incidents per month.

There were 10 Nutshell outages since October 30, 2024 totaling 25h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.nutshell.com

Minor June 4, 2026

Slowdown & delays for some customers

Detected by Pingoru: Jun 04, 2026, 04:45 PM UTC
Resolved: Jun 04, 2026, 05:16 PM UTC
Duration: 30m

Affected: Nutshell application

Timeline · 2 updates

identified Jun 04, 2026, 04:45 PM UTC

We have identified an issue in one of our database clusters which is causing slowdowns for approximately 20% of our customers. Nutshell should now be accessible, but there may be some delays in updates to lists and searching.
resolved Jun 04, 2026, 05:16 PM UTC

We have addressed the database issue which caused some slowdowns for our customers. We are continuing to expand our infrastructure fleet for a more reliable and speedy Nutshell experience!

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Notice April 10, 2026

Database upgrade

Detected by Pingoru: Apr 10, 2026, 12:17 AM UTC
Resolved: Apr 10, 2026, 05:10 AM UTC
Duration: 4h 52m

Timeline · 2 updates

monitoring Apr 10, 2026, 12:17 AM UTC

We are performing an upgrade to one of our internal databases on April 9, 2026 at 9pm ET. We do not expect any customer impact, but we will post any updates to this event.
resolved Apr 10, 2026, 05:10 AM UTC

Our upgrade completed successfully, with no customer impact.

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Minor March 9, 2026

Reports of Nutshell not loading for several customers

Detected by Pingoru: Mar 09, 2026, 09:23 PM UTC
Resolved: Mar 09, 2026, 09:37 PM UTC
Duration: 14m

Affected: Nutshell application

Timeline · 2 updates

identified Mar 09, 2026, 09:23 PM UTC

We've received reports of certain aspects of Nutshell not loading in real-time, affecting some users. We've identified the root cause for the issue and are implementing a fix. Status will be updated as this progresses. Thank you for your patience.
resolved Mar 09, 2026, 09:37 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Nutshell outage

Detected by Pingoru: Oct 20, 2025, 12:30 PM UTC
Resolved: Oct 20, 2025, 09:29 PM UTC
Duration: 8h 58m

Affected: Nutshell application

Timeline · 4 updates

monitoring Oct 20, 2025, 12:30 PM UTC

At approximately 7:15 ET, Nutshell performance began to decline until the app was unavailable. Our team identified an issue with AWS, our infrastructure provider. As of 8:20am, we completed a configuration change to work around the identified problems. Nutshell is currently up and running, and we are monitoring further developments from AWS.
identified Oct 20, 2025, 02:53 PM UTC

As of 10:50am, Nutshell is running slower than expected. We are currently working with AWS to add more resources.
monitoring Oct 20, 2025, 04:04 PM UTC

We have deployed additional resources and Nutshell is now performing quickly. We are continuing to monitor issues from AWS that may impact Nutshell availability.
resolved Oct 20, 2025, 09:29 PM UTC

Nutshell has been performing at optimal levels for several hours. We continue to monitor for any issues that might result from our infrastructure provider. Our team will perform a retrospective to identify ways to mitigate future issues and learn from this experience. No data was lost during this event.

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Minor September 23, 2025

Investigating reports of slowness

Detected by Pingoru: Sep 23, 2025, 12:59 PM UTC
Resolved: Sep 23, 2025, 08:57 PM UTC
Duration: 7h 57m

Affected: Nutshell application

Timeline · 2 updates

monitoring Sep 23, 2025, 12:59 PM UTC

We’ve received reports of slowness affecting some users and have identified the root cause as an issue with one of our load balancers. A fix has been implemented, and we are currently monitoring. We’ll provide further updates as needed. Thank you for your patience.
resolved Sep 23, 2025, 08:57 PM UTC

This incident has been resolved.

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Notice August 21, 2025

Temporary Nutshell access issues

Detected by Pingoru: Aug 21, 2025, 01:43 PM UTC
Resolved: Aug 21, 2025, 12:00 PM UTC
Duration: —

Timeline · 1 update

resolved Aug 21, 2025, 01:43 PM UTC

On August 21, from approximately 8:00 AM to 8:35 AM Eastern Daylight Time, some Nutshell customers experienced difficulty logging in or accessing their Nutshell account. We identified an overloaded authentication service, due to an upcoming software upgrade. We've resolved the configuration issue. Sorry for the trouble!

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Notice June 12, 2025

Public website unavailable

Detected by Pingoru: Jun 12, 2025, 07:06 PM UTC
Resolved: Jun 12, 2025, 08:50 PM UTC
Duration: 1h 43m

Affected: Nutshell application

Timeline · 2 updates

identified Jun 12, 2025, 07:06 PM UTC

We are experiencing a problem with our public website at www.nutshell.com. We have replaced it with a placeholder so you can continue to log in. Nutshell itself is operational, as is our knowledge base. We have identified the issue with our upstream CMS provider and Cloudflare and we are monitoring for updates. This issue is also affecting our Enterprise SSO capability.
resolved Jun 12, 2025, 08:50 PM UTC

Our upstream provider, Cloudflare has resolved their issue and the Nutshell public website is back online.

Read the full incident report →

Major March 27, 2025

App performance and access issues

Detected by Pingoru: Mar 27, 2025, 04:25 PM UTC
Resolved: Mar 27, 2025, 05:13 PM UTC
Duration: 48m

Affected: Nutshell application

Timeline · 4 updates

investigating Mar 27, 2025, 04:25 PM UTC

Customers are experiencing slow load times and frequent errors in Nutshell, our team is actively investigating.
identified Mar 27, 2025, 04:33 PM UTC

Nutshell is unavailable to many customers - our team has identified the issue and is implementing a fix. We expect a resolution in the next 15 minutes.
monitoring Mar 27, 2025, 04:54 PM UTC

A fix has been released, and normal Nutshell operation has been restored to all customers.
resolved Mar 27, 2025, 05:13 PM UTC

This incident has been resolved.

Read the full incident report →

Minor November 14, 2024

Experiencing access issues

Detected by Pingoru: Nov 14, 2024, 08:18 PM UTC
Resolved: Nov 14, 2024, 08:47 PM UTC
Duration: 29m

Timeline · 3 updates

investigating Nov 14, 2024, 08:18 PM UTC

We are currently investigating reports of Nutshell users unable to log into their account.
monitoring Nov 14, 2024, 08:25 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Nov 14, 2024, 08:47 PM UTC

This incident has been resolved.

Read the full incident report →

Notice October 30, 2024

Nutshell downtime, October 30

Detected by Pingoru: Oct 30, 2024, 11:30 PM UTC
Resolved: Oct 30, 2024, 11:30 PM UTC
Duration: —

Timeline · 1 update

resolved Oct 31, 2024, 03:14 PM UTC

On Thursday, October 30, at 7:40pm eastern time, Nutshell began to experience app slowness. At 8:00pm, access to Nutshell was largely unavailable, and customers could not log in. At 10:15pm, our team restored access to the Nutshell app, and customers could log in and access their account. From 10:30pm to approximately 2:30a, Nutshell was available, but background processing was delayed, so email sync, bulk edits, imports and exports may have taken longer than usual. No data stored in Nutshell was affected during this issue. All outgoing Nutshell Campaigns & emails have resumed correctly. During this downtime, Nutshell Forms, Scheduler and Landing Pages may have failed to load. Connected Form submissions were queued and have been received. We tracked down the source of the issue to a job queuing service, and our team is working to prevent future issues like this. We are sorry for the trouble, and we're working every day to make Nutshell powerful, reliable and secure.

Read the full incident report →