Nutshell had 6 outages in the last 2 years totaling 23h 47m of downtime — averaging 0.2 incidents per month.
There were 6 Nutshell outages since June 12, 2025 totaling 23h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are performing an upgrade to one of our internal databases on April 9, 2026 at 9pm ET. We do not expect any customer impact, but we will post any updates to this event.
Our upgrade completed successfully, with no customer impact.
We've received reports of certain aspects of Nutshell not loading in real-time, affecting some users. We've identified the root cause for the issue and are implementing a fix. Status will be updated as this progresses. Thank you for your patience.
This incident has been resolved.
At approximately 7:15 ET, Nutshell performance began to decline until the app was unavailable. Our team identified an issue with AWS, our infrastructure provider. As of 8:20am, we completed a configuration change to work around the identified problems. Nutshell is currently up and running, and we are monitoring further developments from AWS.
As of 10:50am, Nutshell is running slower than expected. We are currently working with AWS to add more resources.
We have deployed additional resources and Nutshell is now performing quickly. We are continuing to monitor issues from AWS that may impact Nutshell availability.
Nutshell has been performing at optimal levels for several hours. We continue to monitor for any issues that might result from our infrastructure provider. Our team will perform a retrospective to identify ways to mitigate future issues and learn from this experience. No data was lost during this event.
We’ve received reports of slowness affecting some users and have identified the root cause as an issue with one of our load balancers. A fix has been implemented, and we are currently monitoring. We’ll provide further updates as needed. Thank you for your patience.
This incident has been resolved.
On August 21, from approximately 8:00 AM to 8:35 AM Eastern Daylight Time, some Nutshell customers experienced difficulty logging in or accessing their Nutshell account. We identified an overloaded authentication service, due to an upcoming software upgrade. We've resolved the configuration issue. Sorry for the trouble!
We are experiencing a problem with our public website at www.nutshell.com. We have replaced it with a placeholder so you can continue to log in. Nutshell itself is operational, as is our knowledge base. We have identified the issue with our upstream CMS provider and Cloudflare and we are monitoring for updates. This issue is also affecting our Enterprise SSO capability.
Our upstream provider, Cloudflare has resolved their issue and the Nutshell public website is back online.