NUSO incident

Customer administrative web portal connection issues

Minor Resolved View vendor source →

NUSO experienced a minor incident on May 5, 2022, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2022, 04:31 PM UTC
Resolved
May 05, 2022, 04:54 PM UTC
Duration
23m
Detected by Pingoru
May 05, 2022, 04:31 PM UTC

Update timeline

  1. investigating May 05, 2022, 04:31 PM UTC

    Some customers are experiencing issues connecting to the NUSO customer administration web portal. All other systems are running as expected. We are currently investigating the root cause of the issue and will update as we go. In the meantime, if you cannot connect to the administrative web portal to make configuration changes, please contact our support team by phone or email: (844) 438-6876 [email protected]

  2. resolved May 05, 2022, 04:54 PM UTC

    This incident has been resolved, the customer administrative web portal can now be accessed by all users. If anyone is still having connection issues please contact our support team.