NUSO experienced a minor incident on May 10, 2022, lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 10, 2022, 04:04 PM UTC
We are investigating reports of outbound faxes being delayed for some customers. Inbound fax service is not affected, and all other services are operational. At this time, you may see increased delays or errors for outbound faxes. We will continue to monitor and provide updates as we have them.
- identified May 10, 2022, 04:29 PM UTC
We have identified the cause of the outbound fax delays and we are working on implementing a fix. We will continue to provide updates as more information becomes available.
- identified May 10, 2022, 05:25 PM UTC
Our support teams continue to work on a fix for the outbound fax delays. All other services remain operational. We will continue to provide updates as we have more information.
- monitoring May 10, 2022, 06:54 PM UTC
The fix for the underlying issue has been applied and outbound fax service has been restored. Any new faxes should complete normally. We are working through the backlog of faxes from this morning and will resend any faxes that failed during this time. Thank you for your continued patience.
- resolved May 10, 2022, 07:40 PM UTC
At this time all services are operational and the backlog of failed faxes from this morning have been resent.