NUSO experienced a minor incident on September 20, 2022, lasting 7h 1m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 20, 2022, 02:06 PM UTC
We are investigating reports of intermittent audio issues on inbound calls. We have all teams looking into this and we will provide additional information as it becomes available.
- monitoring Sep 20, 2022, 03:30 PM UTC
We have identified an issue with one upstream network partner. We have implemented a route change around this partner and call quality has improved. We are now monitoring before setting this to resolved.
- monitoring Sep 20, 2022, 03:32 PM UTC
We have identified an issue with one upstream network partner. We have implemented a route change around this partner and call quality has improved. We are now monitoring before setting this to resolved.
- resolved Sep 20, 2022, 09:08 PM UTC
A route change was made to route around an affected upstream partner. Since that time the issue has been resolved.