NUSO experienced a minor incident on October 27, 2022, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 27, 2022, 02:18 PM UTC
We are aware of intermittent voice and connectivity issues related to the Accession Meeting desktop application. We are investigating the root cause and will provide updates as we have them.
- investigating Oct 27, 2022, 07:23 PM UTC
This issue is still being investigated by NUSO engineering and the manufacturer of the Accession Meeting Desktop application.
- identified Oct 28, 2022, 04:15 PM UTC
We have identified the problem and it requires an update to the Desktop Client. This update will be pushed to all users overnight starting at 11:00 PM CDT. This update is for the VoIPLINK Business client only. The Marketspace Communicator update will follow in the coming days. If you need an .MSI file for deployment (group policy push, etc.) please contact the NUSO NOC by calling 844-438-6876 or by email at [email protected].
- monitoring Oct 29, 2022, 07:39 AM UTC
The VoIPLINK Business client update has been pushed to all clients. Please contact the NUSO NOC by calling 844-438-6876 or by email at [email protected] if you have any questions.
- resolved Oct 29, 2022, 12:37 PM UTC
This incident has been resolved.