NUSO incident

Customer administrative web portal connection issues

Minor Resolved View vendor source →

NUSO experienced a minor incident on March 24, 2023, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2023, 11:34 PM UTC
Resolved
Mar 25, 2023, 01:37 AM UTC
Duration
2h 2m
Detected by Pingoru
Mar 24, 2023, 11:34 PM UTC

Update timeline

  1. investigating Mar 24, 2023, 11:34 PM UTC

    Some customers are experiencing issues connecting to the NUSO customer administration web portal. This may also prevent some users from logging into the mobile and desktop applications. All other systems are running as expected. We are currently investigating the root cause of the issue and will update as we go. In the meantime, if you cannot connect to the web portal to make configuration changes, please contact our support team by phone or email: (844) 438-6876 [email protected]

  2. monitoring Mar 24, 2023, 11:58 PM UTC

    We have identified and corrected this issue. All services Portal services are restored at this time. We will continue to monitor performance moving forward.

  3. resolved Mar 25, 2023, 01:37 AM UTC

    This incident has been resolved.