NUSO experienced a minor incident on November 6, 2023, lasting 4h 4m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 06, 2023, 03:52 PM UTC
We are aware of and investigating reports of intermittent call failures. Inbound calls may experience an increased delay or failure in certain situations. It is also possible that internal calls experience these same symptoms. Our engineering team is fully engaged and working on a resolution.
- investigating Nov 06, 2023, 04:34 PM UTC
We are still investigating this issue. To clarify, this is only affecting our Orange platform. Green, SIP and Origination/Termination customers will not be impacted.
- monitoring Nov 06, 2023, 05:35 PM UTC
The Orange platform has recovered and stabilized. We will continue to closely monitor performance throughout the day. If you are still experiencing any call failure issues please contact NUSO Support.
- resolved Nov 06, 2023, 07:56 PM UTC
This incident has been resolved.