NUSO experienced a minor incident on February 21, 2024, lasting 7h 21m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 21, 2024, 04:15 PM UTC
We have received reports of concerns with new number ordering, porting, disconnects and feature changes on Telephone Numbers and want to assure you that it is being taken seriously. Our team has initiated an escalation process, ensuring that the appropriate resources are now actively engaged in addressing the issue.
- identified Feb 21, 2024, 05:27 PM UTC
We've identified the issue causing delays with new number ordering, porting, disconnects, and feature changes, and we're actively working to resolve it. There may still be temporary delays while we process a backlog of changes, but we'll keep you updated.
- resolved Feb 21, 2024, 11:36 PM UTC
The issue regarding new number ordering, porting, disconnects, and feature changes on Telephone Numbers has been resolved. Everything is now working as expected. Thank you for your patience and understanding. If you have any further concerns, please let us know.