NUSO incident
Some Users Affected by Call Recording Access Issue
NUSO experienced a minor incident on March 13, 2024, lasting 1d. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 13, 2024, 06:20 PM UTC
We're currently investigating an issue on the Green/Netsapiens platform where call recordings might not be accessible, via the call history tab within the management portal, for some users. Not everyone is affected. If you're experiencing difficulties and need access to a recording, please reach out to our support team for immediate assistance.
- investigating Mar 13, 2024, 10:42 PM UTC
Our team continues to investigate the root cause. At this time, no specific cause has been identified, and the issue still appears to be affecting a small subset of users. We understand the importance of these recordings for your operations and are working to resolve this matter. If you need access to a specific recording(s), we encourage you to contact our support team for assistance.
- investigating Mar 14, 2024, 01:14 AM UTC
Our investigation into the call recording access issue on the platform continues. We plan to restart the recording service overnight during a period of no usage. Further updates will follow as we progress. Thank you for your patience.
- monitoring Mar 14, 2024, 05:39 PM UTC
The recent issue with accessing call recordings has been resolved. We are now actively monitoring the service to ensure everything is operating as expected.
- resolved Mar 14, 2024, 06:24 PM UTC
We have confirmed that the previously reported issue with accessing call recordings is now fully resolved. All services are operating as expected. We thank you for your patience and understanding during this time.