NUSO incident

Intermittent Inbound Calling Connectivity and Admin Portal Access Issues - Orange Platform

Minor Resolved View vendor source →

NUSO experienced a minor incident on April 15, 2024, lasting 5h 5m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2024, 01:55 PM UTC
Resolved
Apr 15, 2024, 07:00 PM UTC
Duration
5h 5m
Detected by Pingoru
Apr 15, 2024, 01:55 PM UTC

Update timeline

  1. investigating Apr 15, 2024, 01:55 PM UTC

    We are currently aware of an intermittent issue affecting both inbound calls and admin portal access on the Orange platform. Users may experience occasional failures or delays with inbound call connectivity and may also encounter difficulties when trying to access the admin portal to make changes. Our technical team is actively investigating the root causes of these disruptions. We are working diligently to resolve the issues and restore full functionality as swiftly as possible. Please note: This issue is isolated to the Orange platform. All other platforms are currently operating as expected and are not affected by this disruption.

  2. monitoring Apr 15, 2024, 05:49 PM UTC

    The issue impacting inbound calls and admin portal access on the Orange platform has been addressed. We are currently monitoring traffic to ensure everything is working as expected.

  3. resolved Apr 15, 2024, 07:00 PM UTC

    The issue impacting inbound calls and admin portal access on the Orange platform has been resolved and all systems are functioning as expected. Thank you for your patience during this time.