NUSO incident

SimplyConnect SMS/MMS Application Service Disruption

Major Resolved View vendor source →

NUSO experienced a major incident on May 22, 2024, lasting 20h 14m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2024, 01:50 PM UTC
Resolved
May 23, 2024, 10:04 AM UTC
Duration
20h 14m
Detected by Pingoru
May 22, 2024, 01:50 PM UTC

Update timeline

  1. investigating May 22, 2024, 01:50 PM UTC

    We're currently experiencing an issue that is preventing users from accessing the SimplyConnect SMS/MMS application. Our engineering team is investigating the root cause to identify and resolve the problem as quickly as possible. We apologize for any inconvenience this may cause. Important Note: This disruption only affects the SimplyConnect SMS/MMS application. Regular SMS/MMS messaging is still functioning normally. We will provide updates on this status page as we learn more. Thank you for your patience.

  2. investigating May 22, 2024, 06:04 PM UTC

    Our team is actively troubleshooting a hardware-related issue affecting the SimplyConnect SMS/MMS application. We appreciate your patience as we work towards a resolution.

  3. identified May 22, 2024, 10:26 PM UTC

    Our team has identified a hardware issue affecting the SimplyConnect SMS/MMS application. We are in the process of replacing the hardware, and this work will continue into tonight. We appreciate your patience as we work towards a resolution.

  4. identified May 23, 2024, 02:11 AM UTC

    The SimplyConnect SMS/MMS application is now up and working after the hardware replacement. However, the mobile applications on Android and iOS are currently not functioning. You can access SimplyConnect through a web browser. Our team is continuing to work on resolving the issues with the mobile apps.

  5. resolved May 23, 2024, 10:04 AM UTC

    The issue has been fully resolved. The SimplyConnect SMS/MMS application and mobile apps are now working correctly.