NUSO experienced a minor incident on July 9, 2024, lasting 1d 16h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 09, 2024, 09:13 PM UTC
We are observing issues with inbound and outbound calls in regions of the country affected by Hurricane Beryl. Multiple markets in the path of the storm are currently impacted and more will likely be affected as the storm progresses on its path. We are monitoring this issue closely and will continue to provide updates as they become available.
- monitoring Jul 10, 2024, 02:23 PM UTC
We are seeing significant improvements for calling in areas affected by Hurricane Beryl but we still have a small number of call failures. We are continuing to monitor the situation closely and will continue to provide updates as they become available.
- monitoring Jul 10, 2024, 09:42 PM UTC
We have noticed significant improvements in regions affected by Hurricane Beryl. However, some parts of the country are still experiencing issues due to the storm's impact. Service stability in these areas has improved drastically over the past few hours. We will continue to monitor the situation closely and provide updates as new information becomes available.
- resolved Jul 11, 2024, 01:40 PM UTC
Given the significant progress made, we are closing out this status update. Most areas are now experiencing improved service. However, there may still be occasional intermittent issues, particularly in regions still impacted by flooding. If you continue to experience any problems, please do not hesitate to contact us for assistance. Thank you for your patience and understanding.