NUSO incident

Intermittent Registration Issues on Green Platform

Minor Resolved View vendor source →

NUSO experienced a minor incident on July 30, 2024, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 01:52 PM UTC
Resolved
Jul 30, 2024, 04:02 PM UTC
Duration
2h 9m
Detected by Pingoru
Jul 30, 2024, 01:52 PM UTC

Update timeline

  1. investigating Jul 30, 2024, 01:52 PM UTC

    We are currently experiencing intermittent issues with some telephony devices registering on our Green platform. Our engineering team, in collaboration with our vendor support engineering team, is actively investigating the issue to identify the root cause and implement a resolution as quickly as possible. We understand the importance of reliable service and apologize for any inconvenience this may cause. Further updates will be provided as soon as more information becomes available.

  2. identified Jul 30, 2024, 03:11 PM UTC

    We have identified an issue with certain Yealink configurations. We are currently addressing these configurations and making the necessary changes. As a result, the affected telephony devices are starting to come back online.

  3. resolved Jul 30, 2024, 04:02 PM UTC

    The configuration changes for the Yealink telephony devices have been successfully implemented and are working correctly. The issue has been resolved, and all devices are now back online.