NUSO incident
Intermittent Issues on Green Platform with iOS Mobile Apps
NUSO experienced a minor incident on August 7, 2024 affecting UCaaS - Green Platform, lasting 3d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 07, 2024, 04:23 PM UTC
We are currently experiencing intermittent issues on the Green platform affecting iOS mobile apps. Specifically, push notifications for inbound calls/messages may not be delivered, leading to missed call or message notifications. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.
- identified Aug 07, 2024, 10:30 PM UTC
We are continuing to experience intermittent issues on the Green platform affecting iOS mobile apps, where push notifications for inbound calls may not be delivered. Our team is still investigating the issue, and there have been no new developments since our last update. We appreciate your patience and will provide further updates as soon as more information is available.
- identified Aug 08, 2024, 06:50 PM UTC
The development and software engineering teams have successfully identified and duplicated the issue affecting push notifications on iOS mobile apps. They are actively working towards a resolution. We will continue to provide updates as more information becomes available.
- resolved Aug 11, 2024, 03:42 PM UTC
The issue affecting push notifications on iOS mobile apps has been resolved. The problem was traced back to the recent system software upgrade. We will continue to monitor the situation to ensure everything remains stable.