NUSO experienced a minor incident on August 29, 2024 affecting UCaaS - Blue Platform, lasting 5h 8m. The incident has been resolved; the full update timeline is below.
Affected components
UCaaS - Blue Platform
Update timeline
- investigating Aug 29, 2024, 12:45 PM UTC
We are aware that some customers are experiencing intermittent fax failures. Our teams are engaged and working on a resolution, we will provide updates as they become available.
- monitoring Aug 29, 2024, 04:41 PM UTC
After working with our vendor, we identified an issue that was preventing certain fax calls from completing. We have corrected this behavior and have confirmed that it is resolved. We are continuing to monitor the system closely.
- resolved Aug 29, 2024, 05:54 PM UTC
Testing and feedback have confirmed that the problem has been fully corrected. We will continue to monitor the system to ensure its stability.