Numa experienced a major incident on September 1, 2026 affecting Numa Inbox, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 03:25 PM UTC
We're aware of a partial networking issue with Google Cloud, a provider we rely on. As a result, some services may be intermittently slow or return errors. We're monitoring the situation closely and will share more updates as we learn more.
- investigating Sep 01, 2026, 04:17 PM UTC
Google Cloud has reported that recovery is in progress. Impact to Numa has been minimal, and we have not observed widespread customer-facing issues. We'll continue monitoring closely until Google confirms full recovery.
- investigating Sep 01, 2026, 05:34 PM UTC
We're aware of an issue with our telephony and messaging provider, Twilio, that is affecting calls and text messages. You may experience problems with click-to-call, outbound SMS, call routing and call recording. We're actively monitoring the situation and will share updates as we learn more.
- resolved Sep 01, 2026, 06:50 PM UTC
Google Cloud and Twilio API operating normally The previous outage has been fully resolved. Calls and messages are handled properly and we are operating normally.