Nucleus Security incident
INC-123: Bad gateway errors for Tenable.io
Nucleus Security experienced a minor incident on February 2, 2023 affecting Tenable.io, lasting 2d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Feb 02, 2023, 05:53 PM UTC
We are experiencing bad gateway errors with Tenable.io connector scan download jobs across all instances and regions. Tenable.io has stated on their public status page that there is an ongoing incident for which they have implemented a fix. We are monitoring the behaviour of these jobs to see if this has remediated the issue. Please also follow Tenable.io's status page for more up to date information. https://status.tenable.com
- monitoring Feb 02, 2023, 11:05 PM UTC
The Tenable.io connector is still experiencing a high rate of bad gateway errors. Customers can optionally also open a support ticket with Tenable directly to troubleshoot these issues further.
- monitoring Feb 03, 2023, 04:01 PM UTC
We are still experiencing bad gateway errors.
- resolved Feb 05, 2023, 05:24 PM UTC
This incident has been resolved.