Nucleus Security incident

AUS3 - Out of Band Maintenance

Minor Resolved View vendor source →

Nucleus Security experienced a minor incident on February 9, 2023, lasting 6h 34m. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2023, 03:30 PM UTC
Resolved
Feb 09, 2023, 10:05 PM UTC
Duration
6h 34m
Detected by Pingoru
Feb 09, 2023, 03:30 PM UTC

Update timeline

  1. investigating Feb 09, 2023, 03:30 PM UTC

    We are currently investigating this issue.

  2. identified Feb 09, 2023, 04:41 PM UTC

    The issue was identified and a fix is now in place. The web console and the API is back online. Workers will be restarted within the next hour.

  3. identified Feb 09, 2023, 07:08 PM UTC

    The workers have been restarted and the jobs backlog is processing.

  4. monitoring Feb 09, 2023, 07:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 09, 2023, 10:05 PM UTC

    This incident has been resolved.