Nucleus Security experienced a critical incident on July 2, 2024 affecting US Platform 4, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
US Platform 4
Update timeline
- investigating Jul 02, 2024, 01:40 AM UTC
The US Platform instance is unavailable, we are currently investigating.
- identified Jul 02, 2024, 09:47 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 03, 2024, 01:43 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 03, 2024, 08:51 AM UTC
US Platform 4 services have been restored and can now be accessed by all customers. We will keep the platform in a state of Degraded performance whilst we continue to monitor performance of the data processing pipeline.