Nucleus Security experienced a major incident on June 26, 2024 affecting EU Platform 2 and US Platform 4, lasting 7d 4h. The incident has been resolved; the full update timeline is below.
Affected components
EU Platform 2US Platform 4
Update timeline
- investigating Jun 26, 2024, 07:48 PM UTC
A platform issue has been identified that may result in temporary degradation or slowdown of processing and report generation services.
- identified Jun 28, 2024, 05:43 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 01, 2024, 03:21 AM UTC
EU Platform 2 has stabilised and all jobs are running optimally.
- monitoring Jul 03, 2024, 08:53 AM UTC
We have implemented changes to address the processing delays and are monitoring performance of the pipeline for US Platform 4.
- resolved Jul 04, 2024, 12:14 AM UTC
US Platform 4 has resumed normal operations.