Nucleus Security experienced a major incident on September 12, 2024 affecting US Platform 4, lasting 23h 31m. The incident has been resolved; the full update timeline is below.
Affected components
US Platform 4
Update timeline
- investigating Sep 12, 2024, 05:36 PM UTC
We are currently investigating this issue.
- identified Sep 12, 2024, 05:36 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 13, 2024, 02:12 AM UTC
Taking the instance offline to perform required maintenance.
- monitoring Sep 13, 2024, 02:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 13, 2024, 05:08 PM UTC
This incident has been resolved.