Nucleus Security experienced a major incident on September 17, 2024 affecting AU Platform 1 and US Trial Platform 1 and 1 more component, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2024, 06:39 PM UTC
Nucleus is aware of issues affecting our commercial instances. We believe the issue lies with our upstream service providers and are investigating and working with them. We will update here as we know more.
- identified Sep 17, 2024, 06:57 PM UTC
Nucleus is aware of issues affecting our commercial instances. We've confirmed the issue lies with our upstream service provider and are awaiting their fix. We will update here as we know more.
- monitoring Sep 17, 2024, 07:24 PM UTC
Previous connectivity issues should be resolved - our upstream service provider has implemented a fix and are monitoring their systems. We are doing the same.
- resolved Sep 17, 2024, 08:31 PM UTC
This incident has been resolved.