Nucleus Security experienced a major incident on May 8, 2026 affecting US Platform 7 and US Platform 15 and 1 more component, lasting 6h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 12:39 AM UTC
We are investigating an issue where the instance is unreachable.
- identified May 08, 2026, 02:28 AM UTC
A cloud provider issue is causing service disruption in multiple environments. The team is investigating the impact and monitoring recovery efforts.
- identified May 08, 2026, 02:29 AM UTC
We are continuing to work on a fix for this issue.
- identified May 08, 2026, 02:56 AM UTC
We are continuing to work on a fix for this issue.
- identified May 08, 2026, 03:36 AM UTC
We are continuing to work on a fix for this issue.
- identified May 08, 2026, 05:53 AM UTC
We are continuing to work on a fix for this issue.
- identified May 08, 2026, 06:01 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 08, 2026, 06:24 AM UTC
Systems are recovering, and we are continuing to monitor while repair operations remain ongoing.
- resolved May 08, 2026, 07:00 AM UTC
This incident has been resolved.