NUACOM experienced a major incident on June 5, 2025 affecting Desktop App and Mobile App and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2025, 08:29 AM UTC
We are currently experiencing issues with calls. Our team is investigating the issue. Apologies for the inconvenience caused.
- identified Jun 05, 2025, 08:40 AM UTC
The issue was identified and the problem was addressed. We are restoring the services to the normal state. The lead time until it's fully operational is expected to be about 5 minutes
- monitoring Jun 05, 2025, 08:46 AM UTC
The issue has been addressed, and the systems are back operational. If you are experiencing an issue with the softphone of the handset not connecting, please try to restart it to refresh the connection. Apologies to all our clients for the trouble caused by this incident.
- resolved Jun 05, 2025, 08:47 AM UTC
This incident has been resolved.