NUACOM experienced a minor incident on July 15, 2025 affecting Desktop App and Mobile App and 1 more component, lasting 5h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2025, 09:21 AM UTC
We are currently investigating this issue.
- investigating Jul 15, 2025, 09:31 AM UTC
Some of the customer accounts experienced delays in having their call connecting, we are investigating the issue, the system is fully operational.
- investigating Jul 15, 2025, 09:34 AM UTC
We are continuing to investigate this issue.
- investigating Jul 15, 2025, 09:35 AM UTC
We are continuing to investigate this issue.
- resolved Jul 15, 2025, 02:30 PM UTC
Incident Resolved: A sudden spike in database load caused degraded performance across several services, which in turn left a number of recordings stuck in our processing queue. What we did initially: - Optimized the database cluster to eliminate the performance bottleneck - Rolled out more internal alerts related to the database Impact Remediation - Manually cleared the backlog of unprocessed recordings - Conducted end‑to‑end verification to ensure all services returned to normal operation We apologize for the disruption and appreciate your patience.