NTA experienced a major incident on October 2, 2024, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Oct 02, 2024, 12:00 PM UTC
We are aware that some broadband services are not in service. We are continuing to work with our suppliers on a fix for this incident..
- monitoring Oct 02, 2024, 12:27 PM UTC
A fix has been implemented by the supplier and whilst this seems to have resolved the situation we will continue to monitor it.
- resolved Oct 02, 2024, 02:18 PM UTC
Although the issue now appears to be resolved and was due to a DNS issue with the supplier we will continue to monitor the situation. We apologise for any inconvenience caused.