NTA experienced a minor incident on September 4, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 04, 2026, 12:01 PM UTC
Type: Incident Duration: 25 minutes Affected Components: Call recording, Email Reports, MobeX Web, MobeX+ Mobile, MobeX UC, MobeX 4Teams, MobeX Touch, MobeX Click2Dial Sep 4, 12:01:44 GMT+0 - Investigating - We are currently investigating an incident regarding the delivery of emails to Microsoft based accounts. This issue is affect the delivery of login codes for Mobex as well as the delivery of emails for reporting and call recording only. Sep 4, 12:27:03 GMT+0 - Resolved - This incident has been resolved. The issue has been traced to a poor IP reputation from Microsoft towards one of our email & FTP servers. This server has been adjusted to workaround this issue. We will continue to raise enquiries with Microsoft as to why our IP was blocked.