Novorender Outage History

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Novorender had 9 outages in the last 2 years totaling 10h 50m of downtime — averaging 0.4 incidents per month.

There were 9 Novorender outages since September 8, 2025 totaling 10h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.novorender.com

Minor March 24, 2026

Search and Metadata API outage

Detected by Pingoru
Mar 24, 2026, 11:38 AM UTC
Resolved
Mar 24, 2026, 11:38 AM UTC
Duration
—
Affected: Search
Timeline · 3 updates
  1. investigating Mar 24, 2026, 08:06 AM UTC

    Status: Investigating We are investigating an ongoing issue in our system, where our metadata service is not responding correctly Affected components Search (Partial outage)

  2. identified Mar 24, 2026, 08:52 AM UTC

    Status: Identified We have identified an underlying issue in our infrastructure causing the outage. A fix has been applied. Affected projects are coming back online now. Affected components Search (Partial outage)

  3. resolved Mar 24, 2026, 11:38 AM UTC

    Status: Resolved The issue has been temporarily resolved. We will deploy an infrastructure upgrade tonight at 8 PM CET for a more permanent fix. Affected components Search (Operational)

Read the full incident report →

Minor February 13, 2026

Degraded model building performance

Detected by Pingoru
Feb 13, 2026, 01:05 PM UTC
Resolved
Feb 13, 2026, 01:05 PM UTC
Duration
—
Affected: Scene processing
Timeline · 3 updates
  1. investigating Feb 13, 2026, 10:48 AM UTC

    Status: Investigating We are investigating an incident where certain files are not being processed in a timely order Affected components Scene processing (Partial outage)

  2. monitoring Feb 13, 2026, 12:16 PM UTC

    Status: Monitoring The underlying issue has been resolved. Projects once again process as they should, but there will be some backlog of processing needed before all files are in scene. Affected components Scene processing (Partial outage)

  3. resolved Feb 13, 2026, 01:05 PM UTC

    Status: Resolved The issue has been resolved. Some projects will still need some time to finish tasks. Affected components Scene processing (Operational)

Read the full incident report →

Minor January 29, 2026

Elevated response times

Detected by Pingoru
Jan 29, 2026, 11:14 AM UTC
Resolved
Jan 29, 2026, 11:14 AM UTC
Duration
—
Affected: SearchExplorerProjects
Timeline · 2 updates
  1. monitoring Jan 29, 2026, 08:08 AM UTC

    Status: Monitoring From 18:31 (28 January) to 08:47 (29 January) (CET), our API experienced elevated response times. During this window, some requests took significantly longer than normal, which may have resulted in slower UI loads, delayed integrations, and intermittent client timeouts depending on retry behavior and timeout settings. The issue has been resolved and we're continuing to monitor the situation. Affected components Explorer (Degraded performance) Projects (Degraded performance) Search (Degraded performance)

  2. resolved Jan 29, 2026, 11:14 AM UTC

    Status: Resolved All systems are operating normally Affected components Explorer (Operational) Projects (Operational) Search (Operational)

Read the full incident report →