Novorender incident

Elevated response times

Resolved after 3 hours 5 minutes, affecting Search and Explorer and 1 more, on January 29, 2026.

monitoring Jan 29, 2026, 08:08 AM UTC

From 18:31 (28 January) to 08:47 (29 January) (CET), our API experienced elevated response times. During this window, some requests took significantly longer than normal, which may have resulted in slower UI loads, delayed integrations, and intermittent client timeouts depending on retry behavior and timeout settings. The issue has been resolved and we're continuing to monitor the situation.

Started
Jan 29, 2026, 08:08 AM UTC
Resolved
Jan 29, 2026, 11:14 AM UTC
Duration
3h 5m
Detected by Pingoru
Jan 29, 2026, 08:08 AM UTC

Affected components

SearchExplorerProjects

Update timeline

  1. monitoring Jan 29, 2026, 08:08 AM UTC

    From 18:31 (28 January) to 08:47 (29 January) (CET), our API experienced elevated response times. During this window, some requests took significantly longer than normal, which may have resulted in slower UI loads, delayed integrations, and intermittent client timeouts depending on retry behavior and timeout settings. The issue has been resolved and we're continuing to monitor the situation.

  2. resolved Jan 29, 2026, 11:14 AM UTC

    All systems are operating normally

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