Novorender incident

Degraded model building performance

Resolved after 2 hours 17 minutes, affecting Scene processing, on February 13, 2026.

resolved Feb 13, 2026, 01:05 PM UTC

The issue has been resolved. Some projects will still need some time to finish tasks.

Started
Feb 13, 2026, 10:48 AM UTC
Resolved
Feb 13, 2026, 01:05 PM UTC
Duration
2h 17m
Detected by Pingoru
Feb 13, 2026, 10:48 AM UTC

Affected components

Scene processing

Update timeline

  1. investigating Feb 13, 2026, 10:48 AM UTC

    We are investigating an incident where certain files are not being processed in a timely order

  2. monitoring Feb 13, 2026, 12:16 PM UTC

    The underlying issue has been resolved. Projects once again process as they should, but there will be some backlog of processing needed before all files are in scene.

  3. resolved Feb 13, 2026, 01:05 PM UTC

    The issue has been resolved. Some projects will still need some time to finish tasks.

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