Novorender incident
Degraded Scene Processing Due to File Versioning Conflict
Novorender experienced a minor incident on February 10, 2026 affecting Homepage and Scene processing and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 09, 2026, 10:20 AM UTC
Status: Investigating We are actively investigating an issue causing degraded performance in our scene processing pipeline. At this time, scene processing may take longer than expected to complete. Affected components Projects (Operational) Homepage (Operational) Forms (Operational) Omega 365 (Operational) Search (Operational) Ditio (Operational) Scene processing (Degraded performance) Explorer (Operational)
- resolved Feb 10, 2026, 10:43 PM UTC
Status: Resolved We have identified and resolved an issue that caused intermittent delays and processing failures within our scene processing pipeline. The degradation was the result of a data versioning conflict during the transition from manual file upload to processing. Impacted projects are identified and being reprocessed. Affected components Ditio (Operational) Scene processing (Operational) Explorer (Operational) Projects (Operational) Homepage (Operational) Forms (Operational) Omega 365 (Operational) Search (Operational)