Novorender incident
Degraded Scene Processing Due to File Versioning Conflict
Resolved after 1 day 12 hours, affecting Homepage and Scene processing and 1 more, on February 9, 2026.
We have identified and resolved an issue that caused intermittent delays and processing failures within our scene processing pipeline. The degradation was the result of a data versioning conflict during the transition from manual file upload to processing. Impacted projects are identified and being reprocessed.
Affected components
Update timeline
- investigating Feb 09, 2026, 10:20 AM UTC
We are actively investigating an issue causing degraded performance in our scene processing pipeline. At this time, scene processing may take longer than expected to complete.
- resolved Feb 10, 2026, 10:43 PM UTC
We have identified and resolved an issue that caused intermittent delays and processing failures within our scene processing pipeline. The degradation was the result of a data versioning conflict during the transition from manual file upload to processing. Impacted projects are identified and being reprocessed.
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