Novorender Outage History
Novorender is up right nowPingoru has recorded 12 incidents for Novorender: 11 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 517 (0%) |
Incidents, newest first
Minor March 24, 2026 Search and Metadata API outage 3h 32m Search
Started Mar 24, 2026, 08:06 AM UTC· resolved Mar 24, 2026, 11:38 AM UTC
- investigating Mar 24, 2026, 08:06 AM UTC
We are investigating an ongoing issue in our system, where our metadata service is not responding correctly
- identified Mar 24, 2026, 08:52 AM UTC
We have identified an underlying issue in our infrastructure causing the outage. A fix has been applied. Affected projects are coming back online now.
- resolved Mar 24, 2026, 11:38 AM UTC
The issue has been temporarily resolved. We will deploy an infrastructure upgrade tonight at 8 PM CET for a more permanent fix.
Minor March 10, 2026 Processing degradation – Homepage, Scene processing, Ditio, Forms and 4 more
Started Mar 10, 2026, 03:00 PM UTC· resolved Mar 10, 2026, 03:00 PM UTC
- resolved Mar 10, 2026, 03:00 PM UTC
A faulty software update was deployed, causing updated files and file revisions to not be processed correctly and instead end up in a "processing failed" state. All affected files have been reprocessed and will appear in the scene once processing is completed.
Minor February 13, 2026 Degraded model building performance 2h 17m Scene processing
Started Feb 13, 2026, 10:48 AM UTC· resolved Feb 13, 2026, 01:05 PM UTC
- investigating Feb 13, 2026, 10:48 AM UTC
We are investigating an incident where certain files are not being processed in a timely order
- monitoring Feb 13, 2026, 12:16 PM UTC
The underlying issue has been resolved. Projects once again process as they should, but there will be some backlog of processing needed before all files are in scene.
- resolved Feb 13, 2026, 01:05 PM UTC
The issue has been resolved. Some projects will still need some time to finish tasks.
Minor February 10, 2026 Degraded Scene Processing Due to File Versioning Conflict –
Started Feb 10, 2026, 10:43 PM UTC· resolved Feb 10, 2026, 10:43 PM UTC
No vendor updates were posted for this incident.
Minor January 29, 2026 Elevated response times 3h 5m Search, Explorer, Projects
Started Jan 29, 2026, 08:08 AM UTC· resolved Jan 29, 2026, 11:14 AM UTC
- monitoring Jan 29, 2026, 08:08 AM UTC
From 18:31 (28 January) to 08:47 (29 January) (CET), our API experienced elevated response times. During this window, some requests took significantly longer than normal, which may have resulted in slower UI loads, delayed integrations, and intermittent client timeouts depending on retry behavior and timeout settings. The issue has been resolved and we're continuing to monitor the situation.
- resolved Jan 29, 2026, 11:14 AM UTC
All systems are operating normally
Major November 22, 2025 Search database outage 9h 44m
Started Nov 22, 2025, 08:53 AM UTC· resolved Nov 22, 2025, 06:37 PM UTC
No vendor updates were posted for this incident.
Critical October 16, 2025 API outage 1m
Started Oct 16, 2025, 08:07 AM UTC· resolved Oct 16, 2025, 08:09 AM UTC
No vendor updates were posted for this incident.