Resolved after 10 hours 50 minutes, affecting Payments and NovelAI Explore (NovelAI Explore — Cloudflare), on July 16, 2026.
We see recovery on the payment system but the upstream provider has not confirmed full recovery. We'll classify this issue as fixed for now. Thank you for your understanding during the outage. We'll be keeping an eye on things and update you as needed!
Affected components
Update timeline
- investigating Jul 16, 2026, 02:44 AM UTC
We have identified issues affecting payments globally. We will keep you updated and thank you for your patience in the meantime.
- identified Jul 16, 2026, 02:53 AM UTC
We have identified issues that started **3 hours ago** with an upstream provider related to the payment system. They are aware of this issue and are working to resolve it as soon as possible.
- monitoring Jul 16, 2026, 03:53 AM UTC
We see recovery on the payment system but the upstream provider has not confirmed full recovery. We'll classify this issue as fixed for now. Thank you for your understanding during the outage. We'll be keeping an eye on things and update you as needed!
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