Novara Outage History

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Novara had 6 outages in the last 2 years totaling 50h 47m of downtime, averaging 0.2 incidents per month.

There were 6 Novara outages since March 31, 2026 totaling 50h 47m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.novara.com

Critical July 13, 2026

Unplanned Outage - RMC

Detected by Pingoru
Jul 13, 2026, 01:22 PM UTC
Resolved
Jul 13, 2026, 01:27 PM UTC
Duration
5m
Affected: Admin PortalEmployee Portal
Timeline · 2 updates
  1. identified Jul 13, 2026, 01:22 PM UTC

    Users are experiencing slow page loads or timeouts for the systems listed below. The Novara Technology team is currently looking into the issue.

  2. resolved Jul 13, 2026, 01:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 6, 2026

Unplanned Outage - RMC Online Training

Detected by Pingoru
Jul 06, 2026, 07:25 PM UTC
Resolved
Jul 06, 2026, 08:00 PM UTC
Duration
34m
Affected: Employee Portal
Timeline · 3 updates
  1. investigating Jul 06, 2026, 07:25 PM UTC

    Users are unable to access the systems listed below. The Novara Technology team is currently looking into the issue.

  2. identified Jul 06, 2026, 07:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 06, 2026, 08:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 19, 2026

Unplanned Outage - RMC Training

Detected by Pingoru
Jun 19, 2026, 12:00 PM UTC
Resolved
Jun 19, 2026, 04:15 PM UTC
Duration
4h 15m
Affected: Admin PortalEmployee Portal
Timeline · 4 updates
  1. investigating Jun 19, 2026, 01:55 PM UTC

    Users are unable to access the systems listed below. The Novara Technology team is currently looking into the issue.

  2. identified Jun 19, 2026, 02:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 19, 2026, 03:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 19, 2026, 07:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 4, 2026

Unplanned Outage - Flex

Detected by Pingoru
Jun 04, 2026, 01:48 PM UTC
Resolved
Jun 04, 2026, 10:19 PM UTC
Duration
8h 31m
Affected: ApplicationAPIAWS ses-us-west-2Contractor Management
Timeline · 5 updates
  1. investigating Jun 04, 2026, 01:48 PM UTC

    Users are experiencing slow page loads or timeouts for the systems listed below. The Novara Technology team is currently looking into the issue.

  2. investigating Jun 04, 2026, 03:23 PM UTC

    We are continuing to investigate the issue. Email delivery is also impacted at this time.

  3. investigating Jun 04, 2026, 03:54 PM UTC

    We are continuing to investigate this issue.

  4. identified Jun 04, 2026, 05:20 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Jun 04, 2026, 10:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 13, 2026

Partial Unplanned Outage - RMC

Detected by Pingoru
Apr 13, 2026, 04:54 PM UTC
Resolved
Apr 13, 2026, 07:15 PM UTC
Duration
2h 20m
Affected: Application
Timeline · 4 updates
  1. investigating Apr 13, 2026, 04:54 PM UTC

    User training updates are failing and language settings are not displaying correctly. The Novara Technology team is currently looking into the issue.

  2. monitoring Apr 13, 2026, 05:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 13, 2026, 07:15 PM UTC

    This incident has been resolved.

  4. postmortem Apr 15, 2026, 11:14 PM UTC

    A vendor-side TLS change caused the email notification service to crash when dispatching emails triggered by user account updates. The remediation deployment introduced a second failure: WebDAV was installed incorrectly on the updated servers, resulting in user training updates failing and language settings not displaying correctly. Both incidents have been resolved. The email service was restored via the updated server deployment, and the WebDAV issue was resolved by removing the service.

Read the full incident report →

Major April 10, 2026

Elevated Errors -RMC

Detected by Pingoru
Apr 10, 2026, 06:00 PM UTC
Resolved
Apr 12, 2026, 05:00 AM UTC
Duration
1d 11h
Affected: Admin Portal
Timeline · 6 updates
  1. investigating Apr 10, 2026, 10:44 PM UTC

    We're experiencing an elevated level of user related errors and are currently looking into the issue.

  2. investigating Apr 10, 2026, 10:44 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 11, 2026, 02:13 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 11, 2026, 03:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 12, 2026, 05:00 AM UTC

    This incident has been resolved.

  6. postmortem Apr 15, 2026, 11:07 PM UTC

    A vendor-side TLS protocol change caused the email notification service to crash when processing user account update requests that triggered outbound email delivery. Affected users received no confirmation or notification emails during the incident window. The issue was resolved by deploying updated application servers with a compatible TLS implementation.

Read the full incident report →